General Platform Terms

These Terms do not govern the general use of the Platform and other Products operated by Engrate. If you are accessing or using the Platform — even if you are doing so through a freemium product — then you are subject to Engrate’s General Platform Terms or such other written contract as may be separately agreed between you and Engrate.

  1. Services Provided

Engrate is responsible for maintaining the Platform, ensuring continued functionality, and delivering regular updates of platform functions such as:

  • Authentication
  • Alerting
  • Documentation
  • Storage
  • Internal and External API exposure
  • Model Context Protocol (MCP)
  • Audit traces
  1. Fees and Payment Terms
    You will be charged according to Engrate’s current pricing structure, or as may be separately agreed between you and Engrate. Any pricing updates must be communicated with a minimum of 60 days’ advance notice.
  1. Intellectual Property
    Engrate retains ownership of all Platform software, Products, Data, and code developed. You receive a non-exclusive license to use the Products during the subscription term.
    Engrate may reuse components developed for a customer with other customers, provided no customer-specific data or custom configurations are shared. You retain full ownership of your data, and Engrate agrees to process it only as necessary for delivering the services under these Terms.
  1. Confidentiality and Data Protection
    Both Parties agree to maintain the confidentiality of any proprietary or sensitive information shared during these Terms. The terms governing information security and cybersecurity are fully outlined in Engrate’s Information and Privacy Policy, which includes provisions for GDPR compliance, and cybersecurity measures.
  1. Platform and Product Service Levels
    Service level commitments for the Cost of Energy Sweden Product are set out in the Service Level Agreement above. All matters related to general platform SLAs, including uptime guarantees for other products, incident management, and support response times, are detailed in the applicable service level documentation.
  1. Limitation of Liability
    The Provider’s liability is limited to direct damages and shall not exceed the total fees paid by the Client under this Agreement during the 12 months preceding the claim. The Provider will not be liable for indirect, incidental, or consequential damages, including but not limited to loss of revenue or data.
  1. Term and Termination
    The Agreement runs for a term of 12 months from the subscription activation date and automatically renews for an additional 12-month period unless terminated by either Party in writing at least 30 days before the end of the current subscription period.
  1. Dispute Resolution and Governing Law
    Negotiation and Arbitration. Parties agree to resolve disputes through negotiation, followed by arbitration if necessary, under the rules of the Arbitration Institute of the Stockholm Chamber of Commerce.
    Governing Law. This Agreement shall be governed by the laws of Sweden.